Troubleshooting Van Windows

Having an issue with a van window you ordered from Van Land? We're here to help!

Step 1: Find Your Order Confirmation

Locate the original order confirmation email you received from Van Land when you placed your order. You'll need your order number and product information to complete the support form.

Make sure the contact information you provide matches your original order, including your name, email, phone number, and mailing address.

Step 2: Take Clear Photos and Video

Take clear photos and narrated video demonstrating the issue with your window. Our technical support team needs to see exactly what's happening to troubleshoot effectively.

Make sure your images and video clearly show the problem. Blurry, incomplete, or unclear visuals may delay troubleshooting and require additional submissions.

Step 3: Submit the Support Form

Complete our Van Window Support Form, including your order information, a description of the issue, and your photos and video.

Double-check your email address before submitting so we can reach you!

If you're unsure how to answer any question, explain in the Additional Notes box at the end of the form.

Step 4: Check for Your Confirmation Email

After clicking SUBMIT, you should immediately receive a confirmation email containing your form responses.

If you don't receive it, check your spam folder and search your inbox for [email protected].

If you still can't find the confirmation, you may have entered your email address incorrectly. Please submit the form again.

Step 5: Watch for Our Reply

Our team will review your submission and respond within 1–2 business days.

If you haven't heard from us within that time, check your spam folder and search for [email protected]. If you still don't see a reply, email us.

Depending on the issue, we may request additional photos or information, recommend troubleshooting or repairs, provide exchange instructions, or explain the next steps.

We're happy to help!