Missing Parts or ItemsUpdated a month ago

Some products—such as EcoFlow Power Kits—ship in several boxes for safety requirements and to prevent product damage. Sometimes the boxes will arrive over several days rather than all showing up at once.

If you believe an individual product is missing parts, you may want to search completely within the packaging. Often people find items were packaged away within the box or other packaging. 

If you still cannot find the parts you believe should be included, contact us so we can assist. Please include your order number in your email. We're here to help!