Some products—such as EcoFlow Power Kits—ship in several boxes for safety requirements and to prevent product damage. Sometimes the boxes will arrive over several days rather than all showing up at once. If you believe an individual product is missin
If you received something that doesn't look like what you ordered, first check the label on the outside of the box and the packing slip. Sometimes you look back at the order confirmation email you received when you first placed your order and realize
In our experience, shipments usually arrive in good condition. However, sometimes shipments are damaged in transit. When receiving shipments, do not accept damaged goods! If an obviously damaged shipment is accepted, most shipping companies reject da
At Van Land, we only choose high-quality products to list on our site. That's because we only want excellent performance and a great experience for our customers! Nobody likes failures or returns, certainly not you and not us just as much. For this r