Van Land Help Center

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1" id="isPasted">If your item arrives damaged</span><span style="font-family: Inter; font-size: 16px;">, please make sure note it on the bill of lading (BOL) before signing as well as save all the packing materials and take plenty of photos of the damage. Do not accept damaged goods! Mail delivery services are required to wait whilst you inspect an item for damage. Do not skip this step.</span><span data-sheets-root="1"><br></span></p>

If your item arrives damaged, please make sure note it on the bill of lading (BOL) before signing as well as save all the packing materials and take plenty of photos of the damage. Do not accept damaged goods! Mail delivery services are required to w

Shipping Damage

Shipping & Delivery

What's the Van Land story?

What are your hours?

How do I contact Van Land?

Can I connect with Van Land on social media?

About Us

Product Info Videos

Start Your Van Build

Van Build Information

Why isn't the discount code I found online working?

Do you offer veteran discounts?

Do you offer senior or other discounts?

Discounts and Deals

Can I get everything I need at once?

How do I make sure I get the right products for my van?

Is there a minimum order size?

Placing an Order

Return Policy

Terms of Use

SMS Text Messaging Terms & Conditions

Abusive Client Policy

Privacy Policy

Shipping Policy

Policies & Terms

Where do you ship?

What if I don't live in the US or Canada?

How do I use a freight forwarder?

Are import duties, taxes, and brokerage fees included?

Commercial Invoices

Can I pick up my order and save the shipping cost?

What items can be picked up?

Large and Custom Orders

CRL Warehouse Locations

Non-Returnable Items

Order Return Process

Cancelled Orders

Damaged Items

Wrong Item Received

Missing Parts or Items

Missing Refund

Exchange for a Different Product

Returns & Exchanges

Shipping DamageUpdated 2 months ago