Thanks for shopping with Van Land! We want our customers to have the best experience when shopping on our site. Please read this Return Policy, and let us know if you have questions. Unfortunately sometimes carriers damage items in transit. It is IMP
Certain products are non-returnable, including the following:. Contact us before ordering if you have questions or concerns about your specific item. * Customers should not attempt color matching using photos from our website instead of physical swat
To start a return, contact us at [email protected]. For refunds due to damage or defect, please take plenty of photos of the damage, including close ups clearly showing the damage. Include photos of both the box it came in and the item itself. Also
If the order hasn't shipped, we can cancel your order at no charge. However, once your order is placed, we're working to ship as quickly as possible, so you may not have much time to cancel an order before it ships. Once an order ships, it is subject
When receiving your shipments, do not accept damaged goods! Once a shipment is accepted, damage claims are no longer accepted by most shipping companies and the shipping insurance is voided. Please inspect your order upon reception and contact us im
If you received something that doesn't look like what you expected, first check the label on the outside of the box and the packing slip. Then you can take pictures of both and send them to us if these don't match the order confirmation email you rec
Some products—such as EcoFlow Power Kits—ship in several boxes for safety requirements and to prevent product damage. Sometimes the boxes will arrive over several days rather than all showing up at once. If you believe an individual product is missin
You should expect your refund within 14 days of notification that we've processed a refund. If more than 14 days have passed, please double check your original form of payment and check with your bank, as they may still be processing the refund. Then
Providing you meet the return eligibility, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please see this article for how to initiate a retur