Return PolicyUpdated 8 days ago

Thank you for shopping with Van Land! 

We want you to have the best experience possible when shopping with us. We care about your campervan project and want to help you build your dream van with minimal bumps in the road. To avoid any unwanted surprises, read this Return Policy, and let us know if you have questions. 

Reasons for Returns

Wrong Item: See this article if you believe you received the wrong item.

Shipping Damage: If your item arrives damaged, see this article for details.

Missing Parts: Please follow the link if you believe parts are missing from your order.

Product Defect: If you believe your item has a defect, see this article for details.

Changed Mind / Ordered Wrong Item: Read on for more information about returns.

Eligible Returns

To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging—except in the case of damage or defect. Aside from damage or defect, we must be able to sell the item as unused product in brand-new condition. 

Some items are not returnable. See the full list here and key exclusions below:

• Any item delivered more than 30 days ago

• Any product which cannot be resold as new (aside from legitimate and documented shipping damage or confirmed defective product submitted within 30 days)

Shipping & Restocking Fees

If you return an item that was correctly delivered without damage or defects to the address you provided, a restocking fee of 20% plus shipping charges will apply. We're happy to help you avoid such costs! After reading product listings carefully, don't hesitate to contact us with any questions. Let us help you get the right product, right from the start.

Initiating a Return

Our Returns Form helps you collect all the information we, our suppliers, and shipping carriers need to process a return—saving you time and unproductive back-and-forth with our team. We'll need photos of the box, the product if the box is opened, and other information. The form guides you easily through the steps. 

Once you submit the form, we will send you next steps in the return process. Do not ship an item back until you receive an email with approval and instructions.

This article includes step-by-step guide and a link to the form.

Return Shipping

When appropriate, we will give you a Return Materials Authorization (RMA) number and arrange for a pickup of your item. When returning items worth $75 or more, we advise using a traceable shipping service and purchasing shipping insurance. If your shipment is lost or damaged, we cannot credit you for returned items.

This article describes appropriate packaging for returning various items.

Processing of Returns 

Once received, our team will carefully inspect your return to confirm its condition and the accuracy of the information provided. This ensures your return request is processed as smoothly as possible. You will receive an email with the outcome of our review regarding return eligibility based on the condition of the item, the information submitted in your request, and the terms outlined in the Return Policy.

If your return is approved, we will promptly process your refund, deducting shipping costs and a 20% restocking fee. Then you should see a credit applied to your original method of payment within 1-14 days depending on processing time at your credit card or bank. To check status, first look for a pending refund on your bank or credit card account. Then you can contact your credit card company, as they may take longer to post the refund after we submit it. If you still don't see your refund after these steps, please contact us. 

Our goal is to handle every return fairly and efficiently, keeping you informed at every step. We're here to help! 

Agreement

By placing an order in our e-commerce store, you are agreeing to the terms of our Return Policy and other posted policies.